Georgetown learns of ‘pain points’ for residents

askGTX

  • Customer Care Director Seth Gipson, left, and District 7 Councilman Ben Stewart put in a request on the askGTX app about an uneven sidewalk. (Photo by Kaitlyn Wilkes)
    Customer Care Director Seth Gipson, left, and District 7 Councilman Ben Stewart put in a request on the askGTX app about an uneven sidewalk. (Photo by Kaitlyn Wilkes)
    Since Georgetown launched its 311-style system, askGTX, in May, the city has received about 2,400 support tickets on issues such as flickering lights, uneven sidewalks, roadkill and intersection improvements. Traffic complaints and signal issues are among the most common submissions. Jessica Clarke, assistant to the city manager, said the data has helped the transportation departmen...

    To access content, please login or purchase a subscription.